AIA partners with Fortude to adopt Microsoft analytics

AIA, one of the leading life insurers in Sri Lanka, is expanding the use of analytics to meet its increasing business needs and demands. To provide deeper insights and higher-quality insurance solutions, Fortude - a global technology solutions provider, developed an analytics platform for AIA to enhance their visibility of performance metrics, improve time-to-insight, and securely democratize analytics company-wide.

“One of our goals was to reimagine how we deliver customer service, and the need for a strong data analytics technology was key to achieving this,” said Umeshi de Fonseka, Chief Technology Officer, AIA Sri Lanka, in a media release issued by AIA.

The analytics platform provides AIA with pipelines that automatically and continuously extract large volumes of data from an assortment of software systems to a cloud data lake. It then calculates complex logic to create analytics and make them available to employees across the company at different levels of the organisational hierarchy.

Interactive analytical reports and dashboards that plug into the analytics platform deliver enterprise business intelligence to the C-level and middle management daily to make informed decisions. The platform also allows AIA employees to easily create their own analytics dashboards while data scientists can conduct their data analysis in a fraction of time and without any security gaps.

“We have a dedicated, certified data analytics team that focuses on delivering on Microsoft’s data and AI technologies,” said Gaurika Wijeratne, Vice President for Data & AI, Fortude. “The skills we bring in coupled with our customer-focused approach make a difference across our implementations.”

AIA selected Microsoft technologies to deliver on their objectives of enhancing security, scalability, and ease-of-use. The analytics platform was conceptualized, designed and developed using Microsoft’s Azure Data Services — which includes Azure Data Lake, Databricks, Data Factory, SQL Database, and Analysis Services. The enterprise business intelligence subsystem was designed and developed using Microsoft Power BI.

“Using the Azure cloud, we designed an architecture that evolves with AIA’s growing needs,” said Gogula Aryalingam, Lead Architect for Data & AI, Fortude.